Refund and Return Policy for Afghan Europa Bazar

Thank you for shopping at Afghan Europa Bazar. We take pride in offering authentic Afghan rugs and kilims. Please read our refund and return policy carefully to ensure a smooth and satisfactory shopping experience.

1. Returns

• You may return most items within 30 days of delivery for a full refund or exchange.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact our customer service team at admin@afghaneuropabazar.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

1. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7 business days.
• Shipping costs are non-refundable.

1. Exchanges

• If you need to exchange an item for the same product in a different size or color, please contact us to arrange the exchange.
• Exchanges are subject to product availability.

1. Damaged or Defective Items

• If you receive a damaged or defective rug or kilim, please contact us within 7 days of delivery with photos of the damage.
• We will arrange for a replacement or refund at no additional cost to you.

1. Custom or Special Order Items

• Custom or special order rugs and kilims are non-refundable and non-returnable unless defective or damaged upon receipt.

1. Contact Us

• For any questions or concerns regarding refunds and returns, please contact:
  Afghan Europa Bazar
  Email: admin@afghaneuropabazar.com

We appreciate your business and strive to provide the highest quality products and customer service.